Ayu89 Privacy Policy — User Information Protection
This page explains how ayu89 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Your privacy is our priority.
Last updated: January 2026
Information We Collect from You
To provide a complete and secure service, ayu89 collects several categories of information when you register and use our platform:
Full name, phone number, email address, date of birth, and bank account details submitted during registration or identity verification.
Device type, operating system, IP address, browser type, and screen resolution are collected automatically for security and platform optimisation purposes.
Transaction records in Malaysian Ringgit (RM / MYR), including deposits, withdrawals, and payment history via FPX, Touch 'n Go, and other local payment methods.
Pages visited, games played, session duration, login frequency, and in-platform interactions, used to improve the overall user experience.
Why We Use Your Information
Information collected by ayu89 is used solely for legitimate platform operations and to improve the user experience. The following are the primary purposes for which your data is used:
- Account management and identity verification — to ensure account security and meet the platform's minimum verification requirements.
- Financial transaction processing — to verify deposits and withdrawals in Malaysian Ringgit and to detect any suspicious activity.
- Service communications — to send important notices related to your account, policy changes, or platform updates.
- Platform improvements — to analyse usage patterns and improve the performance, layout, and content of the ayu89 platform.
- Security and fraud prevention — to identify and prevent unauthorised access, fraud, or account misuse.
- Legal compliance — to fulfil legal obligations applicable to the operation of digital platforms in Malaysia.
Ayu89 will not use your information for third-party marketing purposes or sell your personal data to any external party without your consent.
Cookies & Tracking Technologies
The ayu89 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.
Types of Cookies Used
We use three main categories of cookies on the ayu89 platform:
- Session cookies — used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — to save your language preference, display format, and other settings for a more convenient experience on future visits.
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform and improve the overall experience.
You can manage or disable cookies through your web browser settings. However, disabling session cookies may affect login functionality and your overall experience on the platform.
Data Storage, Security & Sharing
Data Storage & Security
All personal information collected by ayu89 is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only and governed through a multi-layered permissions system. ayu89 conducts regular security assessments to ensure data protection remains at the highest level.
Financial transaction data is stored in encrypted format and cannot be accessed by any external party without strict verification. Bank card or e-wallet details are not stored directly by ayu89 — payments are processed through approved third-party payment gateways.
Third-Party Sharing
Ayu89 does not share, sell, or transfer users' personal information to third parties, except in the following circumstances:
- Payment processing service providers required to complete your RM transactions.
- Government authorities or law enforcement when required under applicable Malaysian law.
- Technical service providers involved in platform operations, subject to strict confidentiality agreements.
Your Rights as a User & How to Contact Us
Right to Access, Correction & Deletion
As an ayu89 user, you have the following rights regarding your personal data that we hold:
- Right to Access — you may request a copy of the personal information we hold about you at any time.
- Right to Correction — if your information is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Deletion — you may request the deletion of your account and personal data, subject to financial record retention requirements mandated by law.
- Right to Object — you may object to the processing of your data for specific purposes by contacting our team.
Privacy Policy Changes
Ayu89 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via an in-platform notice before the changes take effect. You are advised to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, wish to submit a request regarding your personal data, or need further clarification, please reach out to the ayu89 support team via email at [email protected]. You may also refer to the FAQ us for answers to frequently asked questions.
Have More Questions About Your Privacy?
The ayu89 support team is here to help you understand how we protect your personal information. Register an account or log in to manage your privacy settings directly.